Wow.

I received a response from Hollands through the Better Business Bureau, and they are claiming

1. There's nothing wrong with my machine
2.  The designs I used for example are NOT Husqvarna designs, and since I specifically said they were, they're obviously then implying I lied about it.
and 3. THAT I'M STABILIZING IT WRONG.  Yep, after I used the exact same piece of embroidery that they used as their stupid example.

It's official.  I really hate them.  Can you believe this?  Oh, and remember when Jeeves came back from the first repair with more problems than when he went in AND without the back cover?  Holland's is claiming that they didn't charge me for that repair "as a courtesy."  Well, thank you for not charging me to break my machine.  That's big of you.

I have asked them to transfer the warranties to the dealer 142 miles away, refund the $60 "repair fee" and have sent pictures to the BBB.  I never want to see these bastards again.

Comments

Meredith said…
Sorry Toni, the world is filled with jerks. 142 miles will be easy compared to this.
Meredith
May 6, 2011 at 12:27 PM
RobinH said…
Yikes. I sincerely hope your filing with the BBB does the damage to their reputation that they clearly deserve.
May 6, 2011 at 12:46 PM
tinebeest said…
Erm... how on earth do they think they'll get away with this? My mind is just boggled... I hope the BBB will do something useful in response to this outrageous reply!
May 7, 2011 at 2:49 AM
carolyn said…
Ooh, I'd send this whole thing on to Husqvarna to see what THEY think.
May 7, 2011 at 10:06 AM
Toni said…
Sadly, I have emailed Husqvarna's corporate office at least 5 times now about the problems with this dealer. Nothing at all has been done. I have also left numerous complaints on their new Facebook page, as have MANY other disgruntled customers trying to get help. Husqvarna/Viking is refusing to respond at all. I can see where the dealer gets his customer service attitudes
May 7, 2011 at 10:33 AM
carolyn said…
Are there other companies that make this sort of machine that have a better reputation? If the company is that unresponsive, maybe it's time to go with a different machine/company. What a bunch of jerks, though!!! You would think that they would 1)have better customer service, considering how much those machines cost and 2)value their customers more, as they should know that a loyal crafter = $$$ for their company!

Husqvarna/Viking should really be responding to you. Have you tried finding out who the president is and writing directly to him? I know that might sound silly, but it's not out of line.
May 7, 2011 at 11:21 PM
Gina said…
I took my trusty old Pfaff to a local repair place with a good reputation but I didn't know they had changed owners. First the rip-off artists tried to sell me a new $200 foot peddle. When I wouldn't go for that they tried to charge me $60 for changing a 20-cent capacitor. I threw down a $10 bill, grabbed my machine, and ran out of there as fast as I could.

Yelp and your blog may be your best bet here. I don't think the BBBs have any clout these days.
May 10, 2011 at 12:02 PM
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