Wednesday, November 3, 2010

A Husqvarna Service Update

Remember the bobbin cover that was missing from the new sewing machine?  I stopped into my local dealership to see if they had one--which of course they didn't--but they found a used one in the back that they sold to me for half price.  That was fine--except that it was the wrong one.  To be fair, Husqvarna discontinues & redesigns their machines so often that it would be very hard to keep track of everything, so I simply called them to ask if they could order the right one for me.  "Sure thing."  ONE MONTH LATER, I hadn't heard from them, so I called and spoke to the repair guy.  He didn't bother to look to see if it was in--just assured me it must be, or that he probably had one on-hand.  I know--at this point I should have reminded him that he was the one who sent me home with the wrong part in the first place, so he obviously "didn't just have one," but one thing I have learned about dealing with him is that he's so absolutely sure that he's right that he is talking before he's had a chance to listen.  (This is the man who sent me home with a "fixed" machine that had more problems than it went in with remember)  Knowing he wasn't going to be the least bit helpful no matter what I said, the next day I stopped by the shop to see if the part was in.  In the same level of customer service I have come to expect from Husqvarna, the part hadn't even been ordered.  Now, I hope you don't think I've become cynical or anything, but I wasn't even the least bit surprised.  Luckily, they have computerized their records and my account seems to now show my "service" record (including my call to order the thing), and the owner was the one I spoke to this time.  He was a bit less than pleased to discover it hadn't been ordered, so in another 6 months or so, I might finally get this silly $5 part.

The crazy thing is, the next-closest dealership is over two hours away, but it might really be faster in the long run!