Saturday, December 5, 2009

A Big "Hurrah" for Elann

I know I have raved about their yarn & customer service before, but yesterday I received an email from Elann.com saying they had credited my account for the skein of yarn--bought TWO years ago--that I just sent back.  In my letter, I had even told them that I could completely understand if it was outside their time limit for returns and that it really was more about letting them know about a problem, but one of the reasons I am a devoted fan & loyal customer is their commitment to customers, and it's nice to see a company that recognizes that little things can go a long way.  In reality, it was only about $5, but they could have stuck to a "policy" and said it was too late.  Instead, they chose to spend $5 to make a loyal customer happy--how many companies do you know that would make that choice?

Of course, now I get to go through an entire year of Cold Sheeping knowing that I have a credit at my favorite yarn source........uh oh.......